Introduction and Scope
ROB0MANIAC TECH LLP (the Company, we, our, or us) is committed to protecting your privacy. This policy explains how we collect, use, disclose, retain, and safeguard information when you use www.roboroot.in and our services.
This policy is governed by applicable Indian data protection law, including the Information Technology Act, 2000 and associated rules. If you do not agree with these practices, please do not use the Website.
Information We Collect
Information you provide
- Name, email address, phone number, and postal address.
- Billing and shipping addresses and delivery instructions.
- Date of birth if required for age verification.
- Payment information handled through payment providers.
- KYC documentation if required by an applicable service or law.
- Purchase history, preferences, feedback, reviews, and correspondence.
Information collected automatically
- IP address, browser, operating system, device identifiers, and user agent.
- Pages visited, time on pages, click patterns, referral source, and exit pages.
- Geolocation data where you grant permission.
- Cookies, local storage, and similar technologies.
- Search queries, transaction history, and consent audit events.
Legal Basis for Processing
- Contractual necessity to provide requested products and services.
- Legal compliance, including tax, accounting, and regulatory obligations.
- Legitimate interests such as security, fraud prevention, and service improvement.
- Consent for processing choices that depend on your permission; consent may be withdrawn where applicable.
How We Use Information
Orders
- Process and fulfil purchases.
- Send order, shipping, and delivery updates.
- Manage returns, cancellations, and refunds.
Communication
- Respond to support requests.
- Send important service messages.
- Send promotional messages only where appropriate consent exists.
Accounts and experience
- Create and maintain accounts.
- Verify identity and secure access.
- Improve Website functionality and user experience.
Analytics and security
- Understand traffic and preferences.
- Detect fraud and security threats.
- Maintain records required by law.
Disclosure of Personal Information
Service providers
We share information with providers that support payments, shipping, customer service, hosting, security, and analytics. They may use it only to provide contracted services and must protect confidentiality.
Legal requirements
We may disclose information to comply with court orders, legal process, tax and regulatory duties, enforce policies, or protect rights, property, and safety.
Business transfers
Information may transfer in a merger, acquisition, insolvency, restructuring, or asset sale. We will provide notice before it becomes subject to a materially different privacy policy.
With your consent
We may share information with another party when you explicitly authorize that sharing.
Data Retention
- Transaction and order data: at least 5 years where required for tax and audit purposes.
- Account information: while the account is active and afterward where law or dispute needs require.
- Communication records: generally 2 years for support and dispute resolution.
- Analytics data: generally 1 to 3 years depending on the analysis purpose.
- Consent records: retained as needed to demonstrate your choices, comply with law, and resolve disputes.
Security Measures
We use commercially reasonable administrative, technical, and organizational controls. No internet transmission or storage system is completely secure, so absolute security cannot be guaranteed.
- Encrypted transport for Website data.
- Secure payment gateway integration.
- Security reviews, access controls, and role-based permissions.
- Firewalls, monitoring, and staff data-protection practices.
Your Privacy Rights
Subject to applicable law, you may contact support@roboroot.in to exercise these rights. We may request identification before completing a request.
- Access personal information held about you.
- Correct inaccurate or incomplete information.
- Request deletion, subject to retention obligations.
- Opt out of marketing communications.
- Request information in a portable format where applicable.
Consent and Policy Records
When you accept policies during registration, sign-in, checkout, or adjust cookie preferences, we keep an audit record. It may include your account or anonymous consent identifier, accepted policy version, selected preferences, source screen, timestamp, order reference, IP address, and browser user agent. Administrators can access these records for compliance, support, and dispute resolution.
Cookies and Tracking Technologies
We use essential cookies for login, payment, security, and session management. Optional preference, analytics, and marketing technologies are controlled through the cookie preference panel. See the Cookie Policy for details.
Third-Party Links
We are not responsible for external websites' privacy practices. Review their policies before providing personal information.
Children's Privacy
The Website is not intended for children under 18. We do not knowingly collect a child's personal information without appropriate authorization. If we learn that such information was collected improperly, we will take steps to delete it.
Contact Us
For privacy questions or rights requests, email support@roboroot.in. Registered office: Mumbai, Maharashtra, India.