Returns Eligibility and Timeframe
In accordance with applicable Indian consumer law, eligible products may be returned within 7 days of delivery when they meet all conditions below.
- Unused and in original condition.
- Original packaging intact with all accessories.
- No signs of wear, damage, or tampering.
- Original labels and tags attached.
- Valid proof of purchase.
Return Procedure
1. Request
- Email support@roboroot.in within 7 days of delivery.
- Include the order number, reason, product condition, and photographs.
2. Authorization
- We review requests within 48 hours.
- Approved requests receive return instructions and a Return Authorization Number (RAN).
3. Shipping
- Pack the item securely in its original packaging.
- Include the RAN and ship to the address supplied by support.
4. Inspection
- We inspect the returned product after receipt.
- Verification is generally completed within 5 to 7 business days.
Refund Processing
- Approved refunds are initiated within 5 to 7 business days after inspection.
- Refunds are sent to the original payment method.
- Banks and payment providers may require another 5 to 10 business days.
- GST is refunded in accordance with the original invoice and applicable law.
Return Shipping
Customer-paid returns
- Change of mind or unmet personal expectations.
- Damage caused by misuse or neglect.
- Missing or non-original packaging.
Company-paid returns
- Defective or damaged goods.
- Items that materially do not match their description.
- Manufacturing defects.
- An incorrect item was shipped.
Non-Returnable Items
- Customized, personalized, or made-to-order products.
- Items with missing or removed serial numbers or holograms.
- Products showing use, wear, alteration, or customer-caused damage.
- Items returned more than 7 days after delivery.
- Clearance, discontinued, or final-sale items.
- Items without original packaging or tags.
Defective Products and Warranty
Report a defective, damaged, or malfunctioning item to support@roboroot.in within 48 hours of delivery. Include order details, photos, and a description, and do not use or alter the item.
- After verification, we may provide a replacement or full refund.
- Approved defective-item returns include original shipping and prepaid return shipping.
- No additional return charge applies to a verified defect or fulfilment error.
Condition and Inspection
Returned items are inspected. A return may be rejected or reduced by actual repair or refurbishment cost when the condition does not meet this policy or shows handling beyond what is reasonably necessary to inspect the product.
Special Circumstances
International returns
Customers are responsible for customs fees and import duties connected with an international return.
Bulk orders
Wholesale and bulk returns may have separate agreed terms. Contact support@roboroot.in before returning them.